Refund and Return Policies - East West School of Planetary Herbology

Refund Policy for Courses and Multimedia Educational Products

Due to the informational nature of our courses, there are no refunds. This policy includes but is not limited to sales of courses, books, DVDs, CDs, audio and video information products.

Refund Policy for Non-Educational Products

Returns will only be accepted within 30 days of receipt by the customer.
Unopened products returned in original, sealed packaging will receive a 100% credit.
Opened products (or any damaged products or products with damaged seals) will receive a 50% credit, up to a maximum of 1 open bottle per product SKU (i.e. for each product, we can only accept 1 open bottle for credit; all others of the same product must be in a factory sealed container for credit).
Refunds are for product costs only. We are unable to refund shipping costs.
All returns must include either your packing slip, order number or full name / date ordered.
Please package the items well and purchase insurance or Delivery Confirmation service. We will not be able to honor credits for packages not received or merchandise that comes back to us damaged.
Returns are processed within 3 business days of receipt. Refunds are made to the same credit card or other payment method used to place the order.
Returns should be sent to the following address:

East West School
P.O. Box 275
Ben Lomond, CA 95005

Questions, concerns, ideas or want to say hello? Email us, or call us at (831) 336-5010.

"This course and the additional books and courses which it has led me to, has given me a solid foundation from which to grow."

-- Patricia Cornish

"Even more important, the support and encouragement the Michael and Lesley continue to provide their former students, particularly in relationship to being active in the AHG is excellent."

Aviva Romm, MD (1992 East West School Graduate)

"The direct clinical work gave me the experience of working with clients in a more formal manner and an effective mechanism for providing follow up care."

-- Roy Upton

"What drew me to East - West was the uniqueness of the course. It is comprehensive and includes Chinese, Ayurvedic and western herbs and principles."

--Jill Ruttenberg, Clinical Herbalist (2000 East West School Graduate)

"The credibility of graduating from the program also has great respect nation wide. I have not walked into a health food store or met an herbalist who wasn't familiar with Michael Tierra."

Nicholas Schnell, Clinical Herbalist (2002 East West School Graduate)

"I really enjoyed these last lessons the most of all in the course. They really challenged me to apply and think about what I have been learning."

Michelle Collins, Clinical Herbalist, RH (AHG), MPH (East West School Graduate)