Lost Ark Emergency Rollback After Maintenance Wipes Players’ Gear and Items
Lost Ark has been hit by a serious account issue following a maintenance intended to remove inactive guilds. After the servers came back online on July 22, some players reported that their characters were left without their gear—and in some cases, without items, appearances, and even familiars tied to their accounts. The problem ultimately led to an emergency rollback and a promised compensation.
Maintenance for inactive guild cleanup triggers account losses
The intervention, run on Wednesday, July 22, 2026, was planned to let Amazon Games and Smilegate remove inactive guilds. The scope was described as limited to guilds where every member had been permanently banned or where no one had logged in for more than twelve months. In the lead-up to the maintenance, the publisher stated that the cleanup would not affect character data, inventory, progression, or in-game currency. After the servers reopened, reports showed the opposite of those assurances.
Reports say characters lost equipment, storage items, appearances, and familiars
Once players logged in again, multiple community reports surfaced describing characters that appeared “naked,” missing their usual equipment. The reports also indicated broader losses beyond what characters were wearing, including missing items from personal and shared inventories, missing storage contents, and disappearance of appearances and familiars associated with the account. Amazon Games did not provide an exact count of affected accounts, but available information points to European-region accounts and not a single isolated case.
What changed
- July 22 maintenance for inactive guild deletion coincided with account data being cleared for some players.
- Players reported missing equipment, items from multiple storage locations, appearances, and familiars.
- In response, the Lost Ark team advised affected players not to log in or take actions until a fix was deployed.
- An emergency restoration was scheduled via a full rollback to the July 22 state.
- A compensation effort was confirmed, but its exact content was not yet disclosed.
Amazon recommends no login, then performs an emergency rollback
As the issue escalated, the team began working on a recovery approach. On the game’s Discord, staff urged affected players to stop logging in and avoid any account activity until a solution went live. The reason given was to prevent new progress from overwriting older data, which could make restoration harder.
After roughly two days of investigation, Amazon Games and Smilegate selected a full account restoration approach. An exceptional maintenance was scheduled for Saturday, July 25 at 7:00. For European accounts affected by the incident, the rollback was intended to restore them to the exact state recorded during the July 22 maintenance.
Servers back online; compensation planned next week
Servers were listed as accessible again after the July 25 corrective maintenance. Amazon Games also confirmed it is working on compensation for affected accounts. The specific rewards have not been announced, but the distribution is planned for the week following the fix. While details are pending, the compensation is expected to account for downtime, potentially reverted progress due to the restoration, and the distress caused by missing items that players may have accumulated over years.
Amazon Games still needs to confirm that every impacted account was fully restored and provide the final compensation terms.
